Shipping policy
Shipping Policy
Thank you for visiting and shopping at Gold Monkey Jewelry
Returned Shipments Due to Incorrect Address
If a package cannot be delivered due to an incorrect address, missing apartment/unit number, or incomplete shipping information, and the package is returned to us by the carrier, the customer will be responsible for the reshipping cost.
We offer free shipping on the first shipment, but if the package is returned due to incorrect or incomplete address information, we are unable to cover the shipping cost again. The reshipping fee is $15.
Another option is to place a new order. Since new orders include free shipping, we can ship both the returned order and the new order together in the same package at no additional cost.
If you decide not to pay the $15 reshipping fee or place a new order, we will keep your order reserved with us until you choose one of the available options, since all sales are considered final orders.
Domestic Shipping Policy
Shipment processing time
All orders are processed that same day. Orders are not processed or shipped from Friday, 12 pm EST through Sunday, or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
Shipping rates and delivery estimates
We offer Free shipping in every single order
Overnight delivery is only available for orders with delivery addresses within the continental United States.
Shipment to P.O. boxes or APO/FPO addresses
We ship to addresses within the US, US Territories, and APO/FPO/DPO addresses.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We are also not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the continental US.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure its recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- Contact us at goldmonkeyjewelry@gmail.com
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.